Shipping Policy

At Safemaca, we prioritize the prompt delivery of your orders by partnering with reputable carriers such as Pos Laju Express or DHL Express. Our goal is to ensure a smooth and efficient shipping experience for you. To expedite the process, all orders are shipped within one business day.

 

Delivery Process:

  • Once you place an order, we will send you an Order Acknowledgement email to confirm your purchase details. When your item is ready for shipment, we will dispatch it and notify you through a Shipment Notification email. This email will include the carrier's information and tracking details, allowing you to stay updated on the progress of your delivery.

 

Tracking Your Order:

  • To track your order easily, use the provided tracking number and visit the carrier's online tracking system. This will provide you with the most accurate and up-to-date information on the whereabouts of your parcel.

 

Expected Delivery Time:

  • For orders delivered within West Malaysia, you can typically expect your package to arrive within 1-3 business days after it has been shipped. Deliveries to East Malaysia generally take 2-5 business days after shipment.

 

Delivery Timeframe:

  • Deliveries are scheduled from Monday to Friday, between 9 a.m. and 6 p.m., catering to both residential and commercial addresses.

 

Shipping Costs:

  • We are pleased to offer free shipping on all orders, ensuring a hassle-free shipping experience for you. Our commitment is to cover the standard delivery charges, so you don't have to worry about any additional costs.

 

Lost or Damaged Orders:

  • In the rare event of a missing or damaged order, we take full responsibility for resolving the issue promptly. We will directly communicate with the carrier to address the problem and minimize any inconvenience for you. Throughout the process, we will keep you informed about the progress of our investigation and arrange for a replacement if necessary. If you have received a damaged order, please contact Safemaca Customer Support at support@safemaca.com or call (+60)16 - 9011 877 for immediate assistance.

 

At Safemaca, we are committed to providing excellent customer service and ensuring your satisfaction at every step of your order, from shipping to delivery.